In my hometown of Denver, CO I stand a chance --- with the
Rocky Mountains to the west of town, I have a significant landmark that I can
see at least seventy percent of the time.
I also have the benefit of a digital compass built into the rearview mirror
in my car.
Here’s the thing – rental cars – at least the frugal end of
the selection – rarely involves a compass.
Given the nature of my job, I travel a fair amount. With travel come rental cars --- rental cars
without digital compasses in communities that don’t have the Rocky Mountains as
a directional aide.
Yes, I use a GPS.
Here’s the challenge – my GPS uses directions like “head north”.
You can see the problem.
If I knew which way was north I probably wouldn’t be reliant
on a GPS.
Having made more than my fair share of U turns this week, I’ve
been thinking more and more about “head north” and how it translates to
providing directions to members of our team.
Are we providing instructions to others in way that makes
them wonder if they really understand our problem, question or concern?
Something to consider.
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