Friday, April 24, 2009

"Blocked" Call....An Unexpected Turn of Events

The call came up as "Blocked" on caller I.D.

"It's going to be a solicitor" I thought to myself as I begrudgingly answered "Good morning, this is Nora, how can I help?"

It wasn't a solicitor.

It was, in fact, the complete OPPOSITE of a solicitor.

The caller explained he was aware I was offering classes that had been pre-approved by HRCI credit......and that I was giving away a free seat to someone who is currently unemployed for every 5 registrants.

"Yes", I confirmed, "that is correct"

I was unsure where he going to lead the conversation ---- request to be entered into the drawing for the guest pass? Register himself? Something else?

"I'm not available for the sesssion April 29th", he stated.

Hmmm...I wondered....why is he calling about it then?

"I'd like to help out"

In an unexected turn.... he stated he wanted to purchase two seats for the April 29th session. He is purchasing them not for himself but for two to-be-determined SPHRs.....possibly for you.


My caller (who wishes to remain anonymous) is purchasing two seats for the April 29th session "Building a Leadership Development Program From the Inside Out" being held in Denver. (The session has been pre-approved by HRCI for 5.75 Strategic Credits.)

The seats will be given away Monday to two Human Resource/Training/Organizational Development Professionals.

To be entered to win one of these two seats...

Send an email with your contact information no later than noon on Monday.

I'm very excited and will now answer "Blocked" calls with much more enthusiasm!!!

Looking forward to hearing from you and working with you next week!

May all your Endeavors be Insightful and all your "BLOCKED" calls Positive,

Nora A Burns, SPHR

www.insightfulendeavors.com

www.twitter.com/noraburns

www.twitter.com/phrsphr



Nora A Burns, SPHR is founder of Insightful Endeavors International, Inc a Denver, CO based firm specializing in team and leadership development. She is an member of the National Speakers Association (NSA) and the Society for Human Resource Management (SHRM). When she's not traveling to assist clients in building innovative teams to drive bottom-line results she resides in Denver, CO with Bella, the insanely cute labradoodle and Bella's sidekick Baxter.

Sunday, April 19, 2009

Raindrops keep falling on my head.......

We had more than the usual amount of precipitation in Denver over the past few days. Snow, Sleet, Rain – it was messy. It was perfect “stay in” weather.

Unfortunately the rain, snow, sleet also decided it was a good weekend to be “in” .........“in” my basement.

ick


Earlier this week I read Ashley Andrus’ post on Jobing.com Denver about Kathy Stroh being stranded in Wyoming. Sometime after running the wet-vac, having friends come by with a back-up wet-vac, my neighbor adding apoxy to the outside of the house to keep more water from coming in, etc --- I flashed back to her post.

I was slow to realize the ‘Comic Vision’– but it was there.

Thankfully I discovered it before the water restoration guy showed up.

As he felt around the edges of the guest room closet I heard him grown as he discovered a new challenge to our clean-up….…. “Now that’s the sound you never want to hear coming from your doctor or your home contractor” I chucked out loud upon hearing that groan. Finally – my ‘Comic Vision’ had returned!

He laughed in response and said, “at least you have a positive outlook through this”. But I hadn’t. That ‘Comic Vision’ had not been present the previous five hours. I had been very stressed, sad and frustrated.

This relates directly to the components of Emotional Intelligence ---- Stress Tolerance and Impulse Control in particular. Had my Stress Tolerance been stronger my ‘Comic Vision’ could have found it’s way more easily. Instead, I had stacked up my "bummers"(watch the full video for more on that phrase)

Those hours immediately following the discovery of the flood in my basement could have been far less frustrating….and I a much more enjoyable person had my stress tolerance been stronger and my 'comic vision' in play.

A great reminder that regardless of the strength or weakness of our general EQ there is always room for improvement -- and it's important to always be aware of your 'Comic Vision'.

If you have not yet watched Tim Gard’s video regarding 'Comic Vision' I encourage you to watch it now – it is well worth your time! I'm going to go watch it again myself.....

May all your Endeavors be Insightful,

Nora A Burns, SPHR

www.insightfulendeavors.com

www.twitter.com/noraburns

www.twitter.com/phrsphr

Thursday, April 16, 2009

Teambuilding Lessons.....from my dogs

Earlier this month I took care
of my sister's two dogs while
she was on vacation.

<- My two dogs plus her two dogs


(yes….that’s a lot of dogs in one small house....a pack actually)

This was by no means the first time they met. They have been “dog friends” and played together on countless occasions.

This is different. This is 24 hours a day for 6 days and 5 nights.

Here’s a run-down of the characters:

Bella – insanely cute labradoodle, physically the largest – she is a true pacifist
Baxter – my little guy who is 14lbs of alpha dog
Skittle – my sister’s little white dog who channels a labrador - a ball must be thrown for him on an almost constant basis
Chloe – my sister’s shitzu - I’ve always known her to be a bit of a wall-flower, preferring to watch than participate

Watching them interact over the course of the week I couldn’t help but draw comparisons to when we bring new team members on board…..or a new manager is hired for a group of employees.

There were set expectations. Bella and Baxter have been living together – sharing space, food and attention for a year and a half. Now there are two other little dogs in the same framework.

Bella looked at me on more than one occasion with an expression I read as “you have GOT to be kidding…I was an only dog…then you brought in Baxter….now TWO more….*sigh*”. She made several attempts to play with Skittle and Chloe…..most of the time Skittle was too focused on the ball….and her size was a bit intimidating to Chloe.

She is that first employee we hired onto the team --- it may have been to help her that we hired the second employee --- someone to share the growing workload. She’s not sure the circumstances are right for her anymore. We need to be sure we are still recognizing and rewarding this employee to ensure he/she doesn’t get ‘lost in the crowd’.

Baxter, the classic alpha dog, started out being bossy -- laying on the couch beside me he would growl when Skittle or Chloe came around to be pet. After a few days of being kicked off the couch or ignored when he acted out, he opted for the role of the loner, laying out in the sun on the patio by himself.

He’s the employee who feels threatened when new talent joins the team. This happens a fair amount when new expectations are not set and manager or team assimilation is not handled well. An assimilation strategy can help this exponentially – sadly, I am not able to reason with Baxter.

Chloe surprised me on more than one occasion. She is typically pretty quiet – afraid of sudden movements and loud noises. When the neighbor dog barked the other three ran toward the sound….Chloe away from it. Once in awhile she would add some spunkiness and energy --- it was there, just hidden away most of the time.

She’s the employee who joins the team after working for a manager who has never appropriately recognized her talent. She’s been shoo’d away, told her ideas aren’t significant, her contribution isn’t valued. She probably worked for the manager for which nothing is good enough. When greeted with “Here’s a million dollars!” this employee’s former boss would say in a nasty tone “What?!? In 20’s?!?"

When a new employee joins your team it’s important to realize you don’t know what kind of baggage they are carrying. There is a learning curve that comes with every new position, employer and employee --- be sure to give your new hires a chance to be successful.

Skittle is the Energizer Bunny® of dogs. He was not affected at all by Baxter’s bossiness, Bella’s attempts to distract him with play, or Chloe’s shyness. He had one objective: chase the ball.

He’s the employee who works hard while remaining oblivious to the outside world. You brought him on to do a job – and he is going to do it!! Of course, he may alienate everyone else in the process….but the work will be done! This employee will need guidance from you on understanding that meeting objectives means more than delivering the project. Competencies such as peer relationships and approachability will be key to meeting objectives in the long term.


When you bring together a team of employees….or change the makeup in any way, there is a risk of alienation….of missing out on the brilliance of some members because of intimidation or simply a history of intimidation elsewhere. There is a risk of losing members because they grow tired of living in the shadow of the new, cuter puppy…..or rather, the new and therefore very interesting new hire.

It's important to put time and effort into building and effectively communicating with your team in order to capture the unique excellence of each member.

May all you Endeavors be Insightful,

Nora A Burns, SPHR
www.twitter.com/noraburns
www.twitter.com/phrsphr



Nora A Burns, SPHR is the founder of Insightful Endeavors International, Inc a Denver, CO based firm specializing in team and leadership development. She is an member of the National Speakers Association (NSA) and the Society for Human Resource Management (SHRM). When she's not traveling to assist clients in building innovative teams to drive bottom-line results she resides in Denver, CO with Bella, the insanely cute labradoodle and Bella's sidekick Baxter.

Saturday, February 21, 2009

There's a lot of buzz around Twitter these days......and I've received a fair number questions while at speaking engagements and via follow-up emails about the basics of using Twitter. As a result, I've pulled together this list of things I wish I would have known sooner rather than later.

Note: these are Twitter 101 insights....there are a lot of ways you could use Twitter to build your brand, communicate with employees, clients and prospective clients....this list provides some initial "welcome to twitter" information.

(1) Twitter.com is FREE (...there is talk that there will be a charge down the road....time will tell..for now FREE)

(2) My base-line definition of twitter: "Micro-Blog that allows people to share their humor, insights and wisdom in 140 characters or less" @noraburns

(3) There are hundreds if not thousands of applications to help you manage twitter. Some of my favorites: TweetDeck.com and TweetLater.com ......and on my iPhone I currently use Tweetsville and TwitterFon.

(4) When identifying another person on Twitter in a message use the @ symbol before their twitter name --- i.e. "Chatting with @NoraBurns about building a Leadership Development Program" or "Meeting with @NoraBurns at the XYZ Convention"

....this allows other Twitter-ers to simply click on the "@noraburns" portion of the message to see my profile --- it also would also allow me to easily see that you are tweeting about me---- as well as demonstrating that you take Twitter into real life with REAL relationships (please use caution if you choose to identify specifically where you are)

(5) A Re-Tweet is identified by "RT" at the beginning of a message --- this is when you are so inspired by what someone else said or it's information that you feel ought to be shared that you want YOUR followers to know about it as well.

(6) If you want others to RT your messages -- keep them UNDER 100 characters as the "RT @noraburns" counts toward the 140 characters --- and Retweeters often want to add a bit of commentary to the end of your message as well.

(7) To send a message directly to one user that no one else will see.....use "D @noraburns". This is essentially a private chat. NOTE: You cannot send a Direct Message to anyone who is NOT following you......and that also means if you aren't following people they cannot Direct Message you!

(8) Anyone can follow you. It's not like Facebook or LinkedIn where others have to request to be connected to you.

(9) You CAN Block people. If someone truly is obnoxious and you don't want him/her on your "Followers" list you could block them. I use this pretty much only for people who have nude or semi-nude photos up or truly inappropriate messaging.

(10) You'll learn a lot as you start using it -- I like Ford Saeks' (@Prime_Concepts) suggestion which he applies to any social media site -- set up a dummy account to practice and get the hang of it --- then set up your brand-specific account.

(11) Sign up today and secure YOUR brand identity! Unfortunately @Insightful was already taken when I joined the land of twitter and @InsightfulEndeavors is too long (twitter names are 15 characters or less).

There you go -- some basic Twitter info from an avid user (some might say addict). I've been "Twittering since 2008" and have found it to be a fabulous tool for building relationships as well as brand recognition.

Now go -- set up your account ......and don't forget to follow @noraburns! (and for HR Pros who are or looking to obtain/retain PHR/SPHR certification....@phrsphr)


May all your Endeavors (and Tweets) be Insightful,

Nora A Burns, SPHR



Nora A Burns, SPHR is Founder and President of Insightful Endeavors International, Inc. With over twenty years Human Resource and Organizational Development experience, Nora has provided insights to entrepreneurial firms, mid-size organizations and Fortune 50 companies on team and leadership development.

Insightful Endeavors International, Inc specializes in Team and Leadership Development. We are based in Denver, CO and work internationally.

Monday, December 1, 2008

Insightful Job Seeker Quick Tip: Voice Mail/Answering Machines

Insightful Job Seeker Quick Tip: Voice Mail/Answering Machines
  • Update the greeting on your voice mail/answering machine.
    • As cute as your daughter’s voice on the machine sounds and as funny as your son gargling the “hello” message may be, it’s not the appropriate message for potential employers to reach.
  • Record a professional message that includes at least your last name if not your full name --- this way the caller is assured they have reached the correct number and can leave a more detailed message.
  • Check your messages regularly and respond to recruiters within within 24 hours.
  • If the line prospective employers are calling is shared with other family members set up a system for handling messages about job opportunities so you don't miss out!
  • You’d think this one would go without saying .......but I’ve had it happen..... do NOT answer the phone if you’ve been drinking alcohol....it may be the recruiting you’ve been hoping would call!



May all your Endeavors be Insightful,

Nora A Burns, SPHR

Nora A Burns, SPHR is Founder and President of Insightful Endeavors International, Inc. Over her twenty year career in human resources and organizational development she has interviewed and hired thousands of individuals across a variety of industries.

Insightful Endeavors International, Inc specializes in Leadership Development and Team Development --- building sustainable, innovative teams to drive bottom-line results. We are based in Denver, CO and work internationally.

Wednesday, November 26, 2008

Insightful Job Seeker Quick Tip: Email Addresses

Today’s Job Seeker Tip: E-mail addresses

Over the course of my career I have been absolutely SHOCKED by the email addresses people use during their job search.

It is NOT appropriate to have an email address such as.......

sxykitten
sexychic
video_game_aholic
hotguy74

.....listed on your resume/application.

Not the way to make a great first impression.

Yahoo, hotmail and gmail accounts FREE and take less than fifteen minutes to set up. Set one up using your name or name and profession..........

LisaSmith@
EngineerBob@
Mary.Smith@

You want the person screening resumes/applications to say “Hey! Look at this one” because of the content -- not because they are laughing and wondering WHAT you were thinking!

May all your Endeavors be Insightful,

Nora A Burns, SPHR



Nora A Burns, SPHR is Founder and President of Insightful Endeavors International, Inc. Over her twenty year career in human resources and organizational development she has interviewed and hired thousands of individuals across a variety of industries.

Monday, November 24, 2008

FISH!® Principles in Everyday Life!

Imagine you are sitting on a plane..... you have the aisle seat and the person sitting in the window seat has taken his place. The plane is filling with travelers ..... the flight attendant’s voice fills the aircraft announcing the flight will be full. As passengers load you continue to check for eye contact with those approaching your aisle........which one will request to get past you to that middle seat...... The flow of passengers is slowing...... The attendant is looking down the jet-bridge.......

The man sitting in the window seat looks over.....having read your mind he knows you’re hoping for the extra space afforded travelers with an empty seat next to them.....he says “won’t happen.....I am the unluckiest guy on the planet”. You pause....then reply “well, I lead a particularly charmed life so I’d say together we’re still luckier than not....there is hope!”

He is not to be convinced.

Then, that fabulous sound........you hear the door latch. YES! You smile. He shrugs and comments that he’ll need to buy a lotto ticket when we land.

Fast forward fifteen minutes. We’re still on the tarmac.....the pilot’s voice fills the aircraft announcing we are in line for de-icing and it will be another five to ten minutes.

“See?!?” says the man by the window ..... “Told you I’m unlucky.”

“How so?”

The man looks dumbfounded “We’re just sitting here!”

“But we’re lucky they are de-icing the plane”

He looks more dumfounded than before.

“Well, if the crew skipped de-icing just to get out on time we’d likely crash.....we’re lucky to have a trained crew who puts out safety first!”

He smiles ....... he laughs.....and he has an “ah-ha” moment. Life truly IS what we make it. “I’ve never thought of it that way before --- I’m going to start putting things into that perspective”. Another smile. And in the moment he was Choosing His Attitude....one of the key principles of FISH!

What attitude have YOU chosen today?



May all your Endeavors be Insightful,

Nora A Burns, SPHR


Nora A Burns, SPHR is Founder and Head Marlin of Insightful Endeavors International, Inc. She is a road-warrior, working with companies and associations across the globe to build sustainable, innovative teams that drive bottom-line results. When not traveling to work with clients on building sustainable, innovative teams, Nora lives in Denver, CO.